Need help finding your account info?
Finding the info to transfer your number can be tricky. Here's a handy guide to help you locate your account information to free your number.
AT&T
The AT&T number you'd like to transfer
The account holder’s name
Your AT&T wireless account number
Your account number can be found in the upper right-hand corner of your AT&T Wireless bill or after logging into your AT&T Wireless online account, select "Profile", then "Sign-in Info", then scroll to "My linked accounts."
Your AT&T PIN
AT&T requires you to request a Number Transfer PIN. To request a PIN, call *PORT from your AT&T mobile device and follow the prompts, or log into your AT&T Wireless online account, select "People & Permissions", select "Wireless" then scroll to "Transfer phone number" and select "Request a new PIN". If you have any issues, contact AT&T support for assistance.
T Mobile
The AT&T Prepaid number you’d like to transfer
The account holder’s name
Your AT&T Prepaid account number
Contact AT&T PREPAID at 800-901-9878 for assistance.
Your AT&T PIN
In case you don’t have a pin number you can create a new one. Log into your AT&T PREPAID account, choose “Forget PIN/Password,” & enter your number. Afterwards, select “Request 4-Digit PIN,” then “Send PIN / Password.” On the screen, enter the information you got from the text and select “Continue” to create a new PIN.
Sprint
The Boost number you’d like to transfer
The account holder’s name
Your Boost account number
Your Boost PIN number
It's your Boost Personal Security PIN
Contact boost at 866-402-7366
for assistance if you need help locating information.
T Mobile
The Consumer Cellular number you’d like to transfer
The account holder’s name
Your Consumer Cellular account number
You can find it in your Consumer Cellular online account or by contacting Consumer Cellular at 888-345-5509 for assistance.
Your Consumer Cellular PIN number
It might be the last four digits of your SSN; Or, use “0000” (without the quotation marks).
T Mobile
The Cricket number you’d like to transfer
The account holder’s name
Your Cricket account number
Go to “Account Settings” on your online Cricket account or, contact Cricket at 800-274-2538 for assistance.
Your Cricket PIN number
Use the Authorization ID (“AID”) that you set up with your online Cricket account. (You use it to make changes to your account.)
T Mobile
The Google Fi number you’d like to transfer
The account holder’s name
Your Google Fi account number
Log in to your Google Fi account, go to “Manage plan,” then select “Leave Google Fi.” Or contact Google Fi at 844-825-5234.
Your Google Fi PIN number
Log in to your Google Fi account, go to “Manage plan,” then select “Leave Google Fi.”
T Mobile
The Google Voice number you’d like to transfer
The account holder’s name
Your Google Voice account number
This is simply your 10-digit Google Voice phone number.
Your Google Voice PIN number
This is the same number that you use to manage voicemail.
*Note: Google Voice numbers are treated a little differently and
may take longer than usual to transfer.
T Mobile
The Metro number you’d like to transfer
The account holder’s name
Your Metro account number
Call 888-863-8768 for assistance.
Your Metro PIN number
Call 888-863-8768 for assistance or reset it here: Metro by T-Mobile Account
Sprint
The Sprint number you'd like to transfer
The account holder’s name
Your Sprint account number (usually a 9-digit number)
Your Sprint PIN/passcode (usually a 6- to 10-digit number)
After logging into your online Sprint account, go to “Profile & Settings.”
If you’re having trouble finding this information, check your last bill or contact Sprint support
T Mobile
The Straight Talk number you’d like to transfer.
The account holder’s name.
Your Straight Talk account number
It’s your phone’s MEID or IMEI. If you are using a BYOP SIM card, it’s the last 15 digits of your SIM number. Or contact Straight Talk at 877-430-2355 for assistance.
Your Straight Talk PIN number
Log into your Straight Talk My Account page, go to “Update personal profile,” then “Current security PIN.” Set up a PIN here if you don’t have one.
T Mobile
The T-Mobile number you'd like to transfer
The account holder’s name.
Your T-Mobile account number.
A postpaid account number is usually a 9 digit number but can be 9, 11, 12 or 15 digits.
A prepaid account number is your 11 digit phone number (1+ area code + number).
If you can't find this information, check your last bill or contact
T-Mobile support.
T Mobile
The US Cellular number you’d like to transfer
The account holder’s name
Your US Cellular account number
Contact US Cellular at 888-944-9400 for assistance.
Your US Cellular PIN number
Contact US Mobile at 878-205-0088, or email [email protected] for assistance.
Verizon
The Verizon number you'd like to transfer
The account holder’s name
Your Verizon account number. Usually a 10-digit number formatted as 0000000000
The 6 digits of your Number Transfer PIN
If you have trouble finding this information, sign in to your Verizon account or contact Verizon support.
T Mobile
The Visible number you’d like to transfer
The account holder’s name
Your Visible account number
After logging into your Visible account, go to the Account section (it’s the “Profile” tab if you’re on a desktop).
Your Visible PIN number
After logging into your Visible account, go to the Account section (it’s the “Profile” tab if you’re on a desktop).
If you haven’t changed the email associated with your Visible account in the last 30 days, then click on “Request via email” to receive your PIN by email.
If you have changed the email associated with your Visible account in the last 30 days, then click on “Request via chat.”
Other
Transferring from
another carrier?
The information needed varies by carrier, but in most cases you can find it on
your bill and you’ll need:
The phone number you'd like to transfer
Name of the account owner
Account number from your current carrier
Account PIN or passcode. Some carriers require this information to verify that you own the number. We’ll use this info for the transfer only. We won’t store or use it for any other purpose.
The account holder's social security number
Billing address of the account owner